Order Cancelation / Return / Refund

A 14-day right of cancellation applies to original price products purchased from our online shop. The 14-day period begins on the day you receive the product. If we receive the product in the same condition as that in which it was purchased, the full purchase amount will be refunded to your account when your return is received. If the product is damaged, or appears to have been used in a manner beyond that in which a consumer would otherwise use the product, we reserves the right to deduct an amount corresponding to the product's depreciation.

You must notify us that you wish to cancel your purchase within 14 days of receiving the product. Send your message to us by E-mail, support@chuko.com.  In your message, clearly state that you wish to exercise your right to cancel your purchase.You cannot cancel a purchase simply by refusing delivery of the product without informing us in advance.

You can cancel or return your order for any reason. However, due to the wear & tear conditions for preowned items, we do not accept any cancelation regarding quality issues unless it is caused by our delivery team. 


If you decide to exercise your right to cancel your purchase, you must pay the return shipping costs yourself when sending the product back to us. We reserves the right to refuse parcels sent as cash on delivery.


You must return your order to us without unreasonable delay, no later than 14 days after informing us that you wish to cancel your purchase. You yourself must pay the costs directly associated with returning the product to us. Liability for the product becomes yours at the time it is delivered.